Guest Health and Safety Protocols
The “new normal” that we faced during this past year is unprecedented in every respect for us and for you. We opened our historic property in 2011 as a meeting and special event venue to serve our clients, our guests, and our community. When we made the difficult decision to close our facility on March 16th, 2020, we did it with a heavy heart, knowing it was in the best interests of everyone, including our team members. We chose to remain closed until we could safely reopen and protect the health and safety of guests, vendor partners, and team members.
As we have reopened our venue under NC Executive Orders, we have implemented new protocols for guests, vendors, and team members that are in place to protect each of us in every way possible, using the best available science on sanitation and cleanliness for public areas, back of house corridors, food and beverage facilities, and even our outdoor venues. We have continued to revise and update these protocols as industry experts provide us additional guidance and best practices. These protocols are extensive and exceed those of many other venues and similar facilities.
Our primary concern remains the health and safety of our guests, our vendor partners, and our team members. Nothing will be sacrificed or compromised toward that objective.
To that end, our health and safety protocols have been developed around specific areas of responsibility for each of those groups.
This document represents a summary of Triple J Manor House Guest Health and Safety Protocols, including the new NC Executive Order 215 that lifts capacity and mandatory mask requirements for our indoor and outdoor settings.
Thank you for your confidence in our Triple J team, to always serve with your health and safety as our primary goal.
Wayne
Wayne Thomas, Owner and President of Sterling Spaces
For our Triple J Guests
Guest and Staff Guidelines
Under Executive Order 215 by the State of North Carolina, Triple J will not require guests to wear face coverings when in public places, indoor or outdoor, if they have completed COVID vaccination regimens, including the waiting period of two weeks after their second vaccination. Guests are asked to continue wearing masks if they are not vaccinated or prefer that level of protection. All Triple J staff members and our vendor partners will continue to wear facemasks when on duty until further review by our leadership team. Appropriate signage will also be displayed offering facemasks and hand sanitizer at the entry of each venue.
Cleaning and Sanitizing Guidelines
Triple J uses cleaning products and protocols which meet EPA guidelines and are approved for use and effective against viruses, bacteria, and other airborne and bloodborne pathogens. Our public guest areas will continue to be cleaned using the following general protocols (specific cleaning and sanitizing guidelines available in our Operations and Facilities protocols):
The frequency of cleaning and sanitizing has been increased in all public areas with an emphasis on frequent contact surfaces including, but not limited to all counters and public area surfaces, elevators and elevator buttons, door handles, bathroom areas, handrails, food and beverages surfaces, and seating areas.
During every event, a documented cleaning and sanitizing schedule is maintained and monitored for completeness and timeliness.
Between every event, a complete cleaning and sanitizing process will be performed on all public areas and back of house areas using the proper cleaning and sanitizing equipment and protocols.
Food and Beverage Guidelines
Triple J has created new standards and procedures of food and beverage service to ensure guest safety while maintaining a high standard of quality for all events. For a complete set of our food and beverage guidelines, please see a member of the Triple J team. Our food and beverage service guidelines will include:
All service areas, both front of house and back of house, are to be sanitized regularly during events and logged by a Triple J team leader.
Dining tables, stools, and chairs are to be sanitized after each event.
Condiments are to be served in disposable, single use containers.
Bussing trays and all other service items are to be sanitized before and after each event.
Storage containers are to be sanitized before and after each event.
Food prep stations are to be sanitized at regularly during events.
Our prep kitchen is to be thoroughly cleaned and sanitized before and after every event.
Self-serve buffets, family style service, and self-serve style food and beverage activities are suspended until further notice. All buffets will be served to guests by a trained attendant with appropriate sanitation practices and equipment
Individually plated food service is highly recommended and will also be served by a trained attendant with appropriate sanitation practices and equipment.
Service may be offered with either reusable or disposable ware, subject to review and approval by Triple J.
Coffee and other break station items are to be served by an attendant.
Modified menus may be required for some events due to new guidelines on food preparation and service.
Additional guidelines on seating and social distancing will be developed in accordance with new or revised local, state, and federal guidelines.